Import Tracks from an Apple Mobile Device (iPhone or iPod, iPad)

SuperSync can retrieve music and video from your Apple mobile device even if the it is not associated with the computer running SuperSync. This is helpful if you're at work and want to move a file from home to your office and the iPod is associated with the iTunes at home. As one of the terms of using SuperSync, you may only use this feature to access music that you are legally allowed to copy.

Instructions

To access your Apple Mobile Device (iPod, iPhone, or iPad), plug in your device and select the menu Remote -> Connect to iPod/iPhone/iPad (H)

A dialog will appear while your device is found. This should take less than 30 seconds.

Once connected, your iPod/iPhone/iPad music and video contents will show up like a regular SuperSync "read-only" remote library. All tracks in Blue are on the mobile device and not on your local machine. All Green tracks are already synchronized, and all Gray tracks are on your local machine and not the device. SuperSync cannot and will not modify your iPod contents. Only video and audio files and playlists are available. Applications and other data are not accessible.

Troubleshooting

If you experience problems please visit the supersync.com web site support pages. We have a troubleshooting guide that contains current information about connecting to an iPod and iPhone.

If you get an error reading or parsing your iPod database, we'd like to help. A copy of the most recent database read is stored in your SuperSync tmp directory, available by choosing Show Settings Directory from the Tools menu. Send us the file and we'll see if we can fix it for you and upgrade you to a pre-release version!

Note for older iPod users: SuperSync will need to mount your iPod's file system like a standard drive. If you formatted your iPod using a Macintosh, you may not be able to access it from a Windows machine and vice versa. If you need to access your iPod, you might try running SuperSync on a different platform.

Note for iPhone/iPod Touch/iPad users: SuperSync for Windows requires the .NET framework to access your mobile device.