I found that a few pack(s) of 3x5 index cards worked well for us.I suppose one differance ,I knew 95% of the users in the last setting.In three years I think I needed to refer to them twice.The county from what I understand keeps an actual record sheet for faculty/users. The next server I help run, will probably go the route of " This is your pass-word.For legal reasons no one connected to this service has any access to it.We do not and will not have any written record nor is it printed/painted/cut nor copied.If you forget it..it is gone.For your protection we suggest that you change the password every six weeks."I guess this is going to be an on going subject every year ;-) Don