>Hi Daniel, > >Yes you are right, I did't post what the problem is. >With regard to 'bad mouthing the product's authors won't get you any >better or faster service', then it appears Daniel you obviously get >'some' service. Quite frankly, being 'nice', considering I have paid for >the product, hasn't worked either.
I do get service Gary. I have problems like most others, and I work with the developers to locate and correct the problems rather than bash the authors. I don't always get the solutions or features I request, but I do have a better than average track record, I would guess.
>Issues: >1. One problem relates to crashes with TF when mail has attachments. >If the files are .hqx everything is fine but most other attachments >including .sea .sit etc will 9 out of 10 times cause the server to crash >or will not expand intact. We have no control over file attachments >sent to us, and the only way around this problem is to download mail >thru Emailer etc. which handle these type of attachments OK.
Is there a problem with file attachment size, total size of all attachments, size of attachments of a certian type, etc? I have seen probelms with file attachments on my own system but they have NOTHING to do with HDS email, (in my specific case) because the problems were occuring from a combination of Netscape and Mail Server. (They did not go through the plug-in). The fault could be in OAT itself, because I do have it processing mail also, to provide Postmaster and the other Mail Filtering functions. If you do not have OAT installed, then this would not be a factor on your site.
>2. The lack of development and features >We were told that there would be future upgrades. When?
I do not personally oversee the development schedule so I cannot answer the "when" question. I can tell you from my face to face conversations with Ken Sutherland while I was in Scotland last week, that poor response to the offering of Online Assistant for TeleFinder by TF sysops has disillusioned Ken about producing further products. OAT is an excellent program and well worth the price, yet demand has been sluggish. There will most likely be an update to the Email plugin to address file attachment problems. I do not know the speciifcs of this, but I do know that Ken and Jon are aware of it.
>3. The lack of support.
I would respond to this the way I did before. An accurate description of problems experienced, along with a description of the hardware and software configuration, and actions taken prior to the occurance goes a lot further than bashing posts in the public forums.
>We LOVE the product, we WANT it to SUCCEED as there is NOTHING else out >there for Macs and browser mail. We really want to use this software >but I am fighting a losing battle with NT if we can't address the >problems we are experiencing.
See above. I will try to help you as best as I can.
--- Daniel O'Leary, Sysop KloneZone Mac - A TeleFinder 5.7 Mac/Windows BBS
