You miss the point I was trying to make, I hope this explains it better!
You stated: >I work with the developers to locate and correct the problems rather than > bash the authors. I don't always get the solutions or features I request, > but I do have a better than average track record, I would guess. RESPONSE: I don't "BASH" anybody. I simply tried to contact the Ken (who is NOT the author, Jonathan Paisley is) because he is selling and distributing the product and I felt it was correct to deal thru him and not Jonathan. I tried the website (www.highlander.net.uk), most of the links are 'broken', there is NO mention of a telephone number. This is what they promise "We're lean, mean and keen. We know only too well that our success comes on the back of your success and satisfaction, so we've certainly got a vested interest in making that happen". When I finally got directory assistance to find the number and called it (during UK business hours), it went to an answering machine which directed me to call a mobile which went to voicemail. I left a message, no response! I have been in contact again with Jonathan who has been MORE than helpful in trying to deal with HDS mail issues.
>I do not personally oversee the development schedule so I cannot answer the "when" question. RESPONSE: Why would you??
>You mention that poor response to the offering of Online Assistant for TeleFinder by TF sysops has disillusioned Ken about producing further products. OAT is an excellent program and wellworth the price, yet demand has been sluggish.. RESPONSE: I also tried to purchase OAT thru Ken. He couldn't take a credit card and suggested I buy thru KAGI. We tried, it didn't know about OAT and we have purchased many items thru KAGI. Perhaps OAT is NOT the product that users want but I would think that HDS Mail has much more potential, do some market research, ask?
>I would respond to this the way I did before. An accurate description of >problems experienced, along with a description of the hardware and software >configuration, and actions taken prior to the occurance goes a lot further >than bashing posts in the public forums. RESPONSE: Been there done that! We are not totally without brains, us convicts 'downunder' ;-) I have sent many files to Jonathan.
Daniel, you are NOT helping anyone while you make excuses for companies/individuals that give poor service, no matter what the circumstances. You might remember it wasn't long ago that Rusty nearly closed the doors but we all stood beside him because he gave us the same support whether things were good or bad. That's service and he survived.
