>Hi Daniel, > >You miss the point I was trying to make, I hope this explains it better!
I don't think I missed the point at all Gary. I've been reading and understanding everything you've said to date. Including pointing out when you didn't state what problems you were having, remember?
>RESPONSE: I don't "BASH" anybody. I simply tried to contact the Ken (who
Well, your if your prior posts are NOT bashing, then I DON'T know what bashing is.
>Well the saga of HDS mail just goes on and on. Once again I have tried >to contact Ken (and Jonathan) and yes, you guessed it, no response.
>I'm tired of their standing replies of "I haven't received your mail" etc >etc. Turn the record (or should that be CD) over.
> F--K, stop giving excuses and either develop it or call it quits, I paid money for >this software.
>>I do not personally oversee the development schedule so I cannot answer the >"when" question. >RESPONSE: Why would you??
You asked ME this: >2. The lack of development and features >We were told that there would be future upgrades. When?
But I can give you an answer to the "why I would" be able to tell you something about what is going on. My connection to Ken is apparently muchbetter than the one you use, and I work with him on several projects. If he were to mention a scheduled release date that I could forward to you, I would do so.
>RESPONSE: I also tried to purchase OAT thru Ken. He couldn't take a >credit card and suggested I buy thru KAGI. We tried, it didn't know >about OAT and we have purchased many items thru KAGI. Perhaps OAT is >NOT the product that users want but I would think that HDS Mail has much >more potential, do some market research, ask?
Personally, I think OAT offers a lot of features that TF systems need, but the cost may be prohibitive. Alot of work went into OAT, and it offers useful to operators of systems connected to Fidonet, who have dial-up PPP connections to maintain, who desire efficent use of bandwidth for EMAIL, who wish to provide advanced email services, advanced message and file searches, and who want to give their users customizable, interactive help. I use almost every feature of OAT on my system and am VERY PLEASED with it.
>>I would respond to this the way I did before. An accurate description of >>problems experienced, along with a description of the hardware and software >>configuration, and actions taken prior to the occurance goes a lot further >>than bashing posts in the public forums. >RESPONSE: Been there done that! We are not totally without brains, us >convicts 'downunder' ;-) I have sent many files to Jonathan.
"Been there, done that,"perhaps, but NOT in this forum.
>Daniel, you are NOT helping anyone while you make excuses for >companies/individuals that give poor service, no matter what the >circumstances. You might remember it wasn't long ago that Rusty nearly >closed the doors but we all stood beside him because he gave us the same >support whether things were good or bad. That's service and he >survived.
I have seen Rusty become the target of EXACTLY the same type of support complaints that you levy against Ken. And my reaction to them was EXACTLY the same as to your complaints. I make no excuses for anyone, just stating the facts. Development and sustaining support of TeleFinder addins is a NICHE Market, and if the sustained income is not there when the product is delivered, then I would bet the motivation to produce further offerings, as well as provide additional support for those fielded goes down the tubes.
Would you be willing to pay to put Ken and Jon on a support contract to keep their attention focused on the HDS Email plug-in, rather than those things that put consistent money in their pockets? I cannot speak to the difficulties with KAGI, since I usually wind up giving software I develop away rather than charging for it, but I guess the problems inherent with international sales is more than slightly intimidating.
Cheers --- Daniel O'Leary, Admin/WebMaster KloneZone Mac - A TeleFinder 5.7 Mac/Windows BBS
