"Sandman" <mr@sandman.net> wrote in message news:mr-7F0CB8.20215728072008@News.Individual.NET... > In article <488e082b$0$4032$9a566e8b@news.aliant.net>, Nashton > <nana@na.ca> wrote: > >> > > Nashton: >> > > 20 inch iMac, purchased in the summer of 2006. This is the kids >> > > computer, where they play their online games and do research for >> > > their school. This iMac had no Apple care and obviously, the >> > > warranty ended last summer (2007). Since January, horizontal >> > > lines and increasingly frequent lockups had been occurring and >> > > by the end of June, it would stop responding every 20 minutes. >> > > We were faced with the prospect of having to buy a new computer >> > > because replacing a MB is probably just as expensive. >> > > >> > > So, I called Apple. First person I talked to (a fellow in the >> > > US) said that there was nothing he could do. So, he transfered >> > > me to customer service. The same was repeated at this level >> > > also. So, I decide to call again, and this time, I insisted that >> > > I speak with a Canadian representative. This time, the fellow >> > > agreed to have the computer repaired for free in a shop (the >> > > closest is in the capital of the province, 450 klms away). All >> > > and all, this took about 15 mins. >> > > >> > > So, there you have it. A computer, almost a year past its >> > > warranty and Apple willing to repair it for free, even though I >> > > needed to pass through some hoops before they agreed to repair >> > > it. >> > > >> > > Would Dell, HP or any other PC manufacturer do this? I think >> > > not. > >> > MuahMan: >> > Yes, Dell has replaced computers for more after I blew circuit >> > boards while it was out of warranty. They do it all the time as >> > they are not as stingy as Apple. Apple likes to milk every last >> > penny out of their users leaving them homeless and destitute. > >> Nashton: >> I can supply an order number for my repair. Can you do the same for >> yours? I have many friends whom have dealt with the big PC makers >> and it's unheard of. Unless the problem is a known issue, they >> won't perform any repairs outside of the warranty period, >> especially not after a full year has elapsed. >> >> You need to base your fairy tales on facts, not your erroneous >> perceptions. > > Apple replaced my entire PowerMac with a new Mac Pro, out of warranty, > because of replacement parts being out of stock. I got a faster > machine with a better graphics card. For free.
