In article <df1f9$488e4464$12920@news.teranews.com>, "Edwin" <crab@pple.com> wrote:
> "Nashton" <nana@na.ca> wrote in message news:g6k77l$o52$1@aioe.org... > > 20 inch iMac, purchased in the summer of 2006. This is the kids computer, > > where they play their online games and do research for their school. This > > iMac had no Apple care and obviously, the warranty ended last summer > > (2007). Since January, horizontal lines and increasingly frequent lockups > > had been occurring and by the end of June, it would stop responding every > > 20 minutes. We were faced with the prospect of having to buy a new > > computer because replacing a MB is probably just as expensive. > > > > So, I called Apple. First person I talked to (a fellow in the US) said > > that there was nothing he could do. So, he transfered me to customer > > service. The same was repeated at this level also. So, I decide to call > > again, and this time, I insisted that I speak with a Canadian > > representative. This time, the fellow agreed to have the computer repaired > > for free in a shop (the closest is in the capital of the province, 450 > > klms away). All and all, this took about 15 mins. > > > > So, there you have it. A computer, almost a year past its warranty and > > Apple willing to repair it for free, even though I needed to pass through > > some hoops before they agreed to repair it. > > > > Would Dell, HP or any other PC manufacturer do this? I think not. > > Apple repaired your out of warranty Mac for free because it contains a > design flaw.
You can prove this, of course?
Support it, at least?
No?
Pity.
> > Dell, HP, etc. will have to sell computers with design flaws before we can > find out if they'll repair them for free when they're out of warranty.
You can prove that Dell, HP, etc. have never sold a computer with a design flaw, of course?
Support it, at least?
No?
Pity.
-- Alan Baker Vancouver, British Columbia <http://gallery.me.com/alangbaker/100008/DSCF0162/web.jpg>
